Terms of Service

1. What Heeo does

Heeo takes a short description of what you want to build and generates a live website for you. The site is hosted on a subdomain we provide (for example, yourname.heeo.io). Your site includes a small chat widget ("the concierge") that can answer questions from your visitors. As you make changes, Heeo helps you improve the site and gives you short, plain-language updates about who visited and what they asked for.

2. Your account

You must create an account to use Heeo. You are responsible for keeping your login credentials secure and for anything that happens under your account. You must be at least 16 years old to sign up, or older if your country requires it.

3. Credits, plans, and refunds

Heeo uses a credit system to cover the cost of generating and improving your site. You do not see a credit meter on individual actions — you see your plan and your remaining balance.

• Free plan: 50 credits, one-time (not refreshed).
• Paid plans: a monthly credit allocation that refreshes each billing period. Monthly allocation does not carry over between months.
• Top-up packs: purchased credits are added on top of your plan allocation. Top-up credits do carry over month to month and remain available until your account closes.
• Once a credit has been used on a generation, it is non-refundable. If a generation fails before AI work began, the credit is automatically returned.
• Paid subscriptions can be cancelled at any time. You keep access until the end of the billing period you already paid for.
• If you were charged by mistake, contact us within 30 days and we will review it.

Heeo subscriptions and top-up packs are processed by Stripe. Heeo Inc. (a Delaware C-Corp) is the merchant of record. Stripe processes your payment, applicable taxes are collected, and Heeo Inc. appears on your statement as the seller of record.

EU consumers — 14-day right of withdrawal

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a digital-services contract within 14 days of purchase. By starting to use Heeo (for example, by triggering your first build) you expressly request that the service begins immediately and acknowledge that, to the extent the service has been performed, the right of withdrawal is lost for that portion. Any unused, untouched portion is refundable on request. To exercise this right, email support@heeo.io with the subject “Withdrawal” within 14 days of your purchase.

Disputed charges

If you believe a charge is incorrect, contact us first at support@heeo.io. We aim to resolve billing disputes within 5 business days. Filing a card chargeback for a charge we have not been given a chance to review may result in your account being suspended pending resolution.

4. Your projects and what happens to them

You own the output. All text, images, and code generated for your project belong to you. You can export your project files at any time.

Inactivity pause. To keep costs reasonable for everyone, projects pause after a period of inactivity:

• Free projects: after 60 days with no visitors and no founder sign-in, the live site shows a "Paused" page instead. You can reactivate with one click.
• Paid projects: if your subscription ends, you get a 30-day grace period. After that, the project pauses the same way.

Paused projects are preserved so you can reactivate them. You can request deletion of your account and project data at any time; we process deletion requests within 30 days.

5. Connecting your own payment account ("Make it Live")

Heeo is building a feature that lets you connect your own Stripe account to your project so you can accept payments directly from your customers. When that feature is used:

• Your customers' payments go directly to your payment account.
• You are the merchant of record for your customers. Heeo does not process, hold, or have access to those funds.
• You are responsible for your own tax, refund, and consumer-protection obligations to your customers.

Until this feature launches, your project does not charge your visitors for anything, and no customer payments flow through Heeo.

6. Your concierge and your visitors

Your project includes a chat widget that talks with your visitors on your behalf. The content of those conversations is your data — you can read them, use them, and decide what to do with them. Heeo stores them on your behalf so the widget works and so we can show them back to you.

If your visitors come from the European Union (or similar jurisdictions), you may need your own privacy notice on your site telling them how their chat data is used. Heeo's privacy policy only covers our relationship with you — not your relationship with your customers.

7. Acceptable use

You agree not to use Heeo to generate or host content that is illegal, deceptive, hateful, or that violates someone else's rights. We can suspend accounts that break this rule. You are responsible for what your deployed site does.

8. Service availability

Heeo depends on third-party services (AI providers, hosting providers, payment processors). We aim for high reliability but we can't guarantee uninterrupted service. We also can't guarantee that AI-generated content is free of errors — you should review what's generated before sharing it with customers.

9. Limitation of liability

Heeo is provided "as is." To the fullest extent allowed by law, we are not liable for lost profits, lost data, or business interruption arising from your use of the service. Our total liability for any claim is limited to the amount you paid Heeo in the 12 months before the claim.

10. Acceptable use

Heeo subdomains (*.heeo.io) are sandbox URLs for hosted apps. You may not use Heeo subdomains, hosted apps, or Heeo-sent communications to:

• Impersonate any individual, business, government agency, or financial institution
• Solicit money, credentials, or personal information under false pretenses
• Distribute malware, phishing content, or fraudulent claims
• Conduct any activity that violates applicable law in your jurisdiction or the recipient's

Project names containing reserved keywords (banks, government agencies, well-known trademarks, authentication keywords) are auto-rejected at signup. Violations of this section result in immediate termination of the project and account, takedown of the Heeo subdomain, and reporting to law enforcement when warranted. Heeo cooperates with DMCA notices and trademark takedown requests.

Report abuse: abuse@heeo.io.

11. Changes to these terms

We may update these terms. If a change is material, we will notify you by email or in-product before it takes effect. Continued use of Heeo after the effective date means you accept the change.

12. Contact

Questions? support@heeo.io. Abuse reports? See our DMCA & abuse page.

See also: Privacy Policy · Sub-processors · DMCA & abuse